Withdrawal, returns and statutory rights

Withdraw from contract

You can withdraw from the whole contract or part of it here. No account or reason is required. In the next step, review your details and confirm your withdrawal.

Name

Email for the acknowledgement

Order number or description of the contract

Scope of withdrawalWhole contractPart of the contract

For a partial withdrawal: which goods / quantities?

Leave empty

We use these details to process and document your withdrawal and send the acknowledgement. No marketing consent is required.

Review details

You may also withdraw by email or letter. The withdrawal conditions and optional model form are below. info@digilema.com

Version dated 14 October 2026

The following withdrawal information applies to consumers: individuals ordering predominantly for purposes outside their trade, business or profession.

Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

If you order several goods in a single order and they are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the last good. If a good is delivered in several lots or pieces, the fourteen-day withdrawal period starts on the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the last lot or piece.

To exercise your right of withdrawal, you must inform us (Gelardo OÜ, Jõe tn 9, Kesklinna linnaosa, 10151 Tallinn, Harju maakond, Estonia, telephone: +372 5743 1807, email: info@digilema.com) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not obligatory.

You may also exercise your right of withdrawal online at https://digilema.de/en/returns-and-warranty/#withdraw-from-contract using the “Withdraw from contract” function. If you use this online function, we will send you an acknowledgement without delay on a durable medium, for example by email, including the contents of your withdrawal statement and the date and time it was received.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for the additional costs resulting from your choosing a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.

You must send back the goods or hand them over to Gelardo OÜ, Lao 15, 74114 Maardu, Estonia, without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal to us. The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct cost of returning the goods.

You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional.

To:
Gelardo OÜ
Jõe tn 9, Kesklinna linnaosa
10151 Tallinn, Harju maakond
Estonia
Email: info@digilema.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

____________________________________________________________

Ordered on (*)/received on (*): ______________________________

Name of consumer(s): ________________________________________

Address of consumer(s): _____________________________________

____________________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

____________________________________________________________

Date: _______________________________________________________

(*) Delete as appropriate.

Statutory exceptions

The following exceptions apply only where the goods actually meet the relevant statutory conditions:

• There is no right of withdrawal for goods that are not prefabricated and are made on the basis of your individual choice or decision, or goods that are clearly personalised.
• For sealed goods that are unsuitable for return for health protection or hygiene reasons, the right of withdrawal is lost if the seal is removed after delivery.
• For sealed audio or video recordings or computer software, the right of withdrawal is lost if the seal is removed after delivery.

Merely opening ordinary product packaging or carrying out the necessary examination of an electronic device is not, by itself, such an exception. In particular, there is no general exclusion of all opened devices or headphones from returns.

Practical return information

You may send your withdrawal statement to our email address or our business address in Tallinn. Please send parcels containing goods to Gelardo OÜ, Lao 15, 74114 Maardu, Estonia. You may withdraw before receiving the goods. Simply returning goods without an unequivocal withdrawal statement is insufficient.

Please pack the goods securely for transport and include supplied accessories where possible. The original packaging is not a condition for withdrawal. You do not need to request approval or a return number before exercising your right of withdrawal. These practical instructions do not restrict statutory time limits or rights.

Before returning a device, you may back up your personal data, sign out of your accounts, remove personal data and disable any device lock you have set, where possible. Contact us if you need help. These suggestions are not additional conditions for withdrawal and do not create a flat handling fee.

Defective goods and guarantees

Withdrawal is separate from your statutory rights concerning defective or incorrectly supplied goods. Those rights exist independently of the fourteen-day withdrawal period. Contact info@digilema.com for help. For a justified defect claim or an incorrect item sent by us, we bear the costs required by law. These terms do not impose a flat inspection or handling fee.

Details of statutory rights for defective goods, digital updates and additional guarantees are set out in section 6 of our terms and conditions.